A new Labour Market Intelligence report applauds the ‘unsung heroes’ in the NHS and UK health sector – the health support workforce. The in-depth report authored by Ian Wheeler, Head of Research, LMI and Evaluation at Skills for Health shows how backing support workers and their development could save the sector millions each year. Using a broad estimate based on NHS data on workforce numbers and pay, the report predicts significant cost-savings, which could be in excess of £100 million.

The new report sets out to maintain the focus on developing the public understanding of support workers, following recent high profile reviews such as the Cavendish Review. The research not only focuses on clinical support staff, but also reviews a broad range of roles from secretarial, cleaning, catering and porters and maintenance and gives an in-depth insight into this section of the workforce including number of roles, qualifications, pay scales, training and skills development. Interestingly, the report establishes how better utilisation of the skills and expertise of support staff could help employers achieve greater efficiency and higher quality care.

Included in the report are three case studies that demonstrate the how the support worker role can be maximised to offer cost-efficiencies and deliver exemplary patient care:

  • Velindre Cancer Care staff in Cardiff offer support from their mobile centre as well as the main site.
  • Wellbeing co-ordinators were introduced in East Cheshire who worked alongside the neighbourhood teams to accept referrals for patients who can receive additional support. This aided in reducing the amount of unplanned hospital visits and enhanced the well-being of patients.
  • Nail carer roles were introduced in Birmingham after the NHS identified more than 4,000 patients (mainly elderly) were attending its podiatry service simply needing their nails cut. By introducing the new support role for care that did not require the attention of a fully qualified podiatrist, this provided a cost effective alternative for routine nail care.

Full Report attached.


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William Lott

Health is wealth everyone should take care of their health from the protection of diseases. The number of people is get caught by the serious diseases because they don’t adopt the health care directions. Thanks for the updating us http://www.essaywritingland.com/ here about the health care development program information that is pretty thoughtful.

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The role redesign and development group is about supporting and promoting the sharing of best practice in workforce innovation with regard to the planning, design, redesign, learning and development, implementation and evaluation of new and emerging roles in our sector - the list could go on - it’s our space so please put your views forward on how to shape it!We want to benefit from each other’s experiences, reduce the need to reinvent the wheel, hear about and share s…

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